At 3 Coin Volcano Casino, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and European laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://3coinvolcano.casino, create an account, or play our games (collectively, the “Services”).
1. Information We Collect
We may collect the following categories of personal data:
- Identity Data: first name, last name, date of birth, username.
- Contact Data: email address, phone number.
- Identity Verification Data: government-issued ID, selfie, proof of address (required for KYC/AML compliance).
- Financial Data: payment method details, transaction history (processed securely by licensed payment providers).
- Technical & Usage Data: IP address, browser type, device information, cookies, logs, pages visited, gameplay data.
- Marketing & Communication Data: your preferences for receiving newsletters, bonuses, and promotions.
2. How We Use Your Personal Data
We process your data based on the following legal grounds:
- To perform our contract with you (account creation, game play, transactions).
- To comply with legal and regulatory obligations (gambling license requirements, AML, KYC, responsible gambling).
- For our legitimate interests (fraud prevention, security, improving our Services, marketing).
- With your consent (where required, e.g., certain marketing communications).
3. Sharing Your Personal Data
We may share your data with:
- Licensed payment service providers
- Identity verification and fraud prevention agencies
- Regulatory authorities (when legally required)
- Our professional advisors and service providers (under strict data processing agreements)
- Law enforcement or gambling authorities upon valid request
We do not sell your personal data to third parties.
4. International Data Transfers
Your data may be transferred outside the European Economic Area. In such cases, we ensure appropriate safeguards are in place (Standard Contractual Clauses or equivalent measures).
5. Data Security
We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. All sensitive transmissions are encrypted.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (typically 5–7 years after account closure for regulatory compliance).
7. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at the details below.
8. Cookies and Tracking Technologies
We use essential cookies for the website to function, as well as analytical and marketing cookies (with your consent where required). You can manage your cookie preferences through our Cookie Settings banner.
9. Children’s Privacy
Our Services are strictly for persons aged 18 and over. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:
Email: privacy@3coinvolcano.casino Live Chat: Available 24/7 on the website
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.